Privacy Policy

PRIVACY POLICY
Last Revised: May 18th, 2017
TICKS-OFF CARES ABOUT YOUR PRIVACY
This Privacy Policy outlines how we collect and use the personally identifiable information you provide on our Sites that link to this Privacy Policy and in our business locations and documentation. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update that information.

Information Collection and Use

Our Site uses forms to collect contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and give feedback on our products or services. For certain services, we may also request a credit card number, government identification number, or other financial information. We will then create an account.

We receive and store any information you enter on our Site or give us in any other way, including through email, telephone, or other communications with our business.

We use your information to contact you regarding functionality changes to our products, our Site, new Serene by Nature Products, and special offers we think you’ll find valuable. If you would rather not receive this information, you will be able to unsubscribe anytime in emails we send or contact us at info@ticks-off.com.

Within our Site and Store we and our partners, affiliates, and/or analytics or service providers use technologies such as cookies, beacons, tags and scripts to analyze trends, administer the Site and Store, track users’ movements around the Site and Store, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual or aggregated basis.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We use this information gathered about you from our Site or mobile application to help personalize search results and administer our Site and Store. We also use tracking technologies such as: CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes, attached to purchases at an item level, used to determine where within the application a product was added). Our mobile applications automatically collect the device’s operating system, phone model, OS version, device ID,and IP address. These results are not shared with any third parties and are used solely for optimizing our applications and services for those user types.

With your express consent, we may access and track location data from your mobile device in order to personalize results such as user account information and bookmarks.You may withdraw your consent for us to use location data at any time by turning off the location services setting on your device.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this Site, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information.

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site. This cookie cannot be used by anyone but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.

We use the information received from Google Analytics only to improve services on this Site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser.

Security

We use security measures to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information transferred to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us at info@ticks-off.com We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Contacting You

From time to time, Ticks-Off or someone acting on behalf of Ticks-Off may contact you, to confirm your orders, to send information to you, and to provide you with offers for services. The contacts may occur by e-mail, telephone, or text message. By providing your email, telephone or mobile number, you consent to receive marketing telephone calls and emails from or on behalf of Ticks-Off. By providing your mobile number, you consent to receive marketing text messages from or on behalf of Ticks-Off that may be sent by an automatic telephone dialing system. You understand that providing consent is not a condition of purchasing any good or service from Ticks-Off. Message and data rates may apply.

Any information you send to us may be stored and used to improve this Site, our Store, and our products, or it may be reviewed and deleted.

Tell-A-Friend

If a user elects to use our referral service to inform a friend about our Site or Store, we ask the user for the friend’s name and email address. Ticks-Off will automatically send the friend a one-time email inviting them to visit our Site. Ticks-Off stores this information for the sole purpose of sending this one-time email. The friend may contact Ticks-Off at info@ticks-off.com to request the removal of this information from our database. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at info@ticks-off.com

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.